FAQs

Emergencies

• What should I do if there is an emergency with my website?

Fastspot Services

• Can Fastspot help maintain website accessibility?
• What services does Fastspot offer?
• Can Fastspot review my website and recommend updates?

Response Time

• How soon can I expect a response to my ticket?

Service Retainers

• What are the ZenDesk ‘Contributions’ and ‘Following’ sections?
• What happens when I 'CC' someone on a ticket?
• Who can submit tickets?
• How do I know how many hours are left in my Support agreement?

Tips & Tricks

How-tos

• How to reset a user’s ZenDesk password?
• How to create a new Zendesk user for my organization?
• How to change the priority level of a ticket?
• How to tell if a ticket is waiting on my reply?
• How to find my Zendesk tickets?
• How to submit a ZenDesk ticket?

Policies

• Support expiration and renewal
• After hours & weekend support