- Go to support.fastspot.com in a web browser.
- Click the link to "login" on the homepage and sign in using your personal credentials.
- Click on the "Submit a Request" tab at the top of the portal.
- Enter a quick description of the issue in the "Subject" field.
- Enter a full description of the issue in the "Description" field.
- In general, the more specific you can be, the better!
- For bugs: Issue, Operating System, Browser (use this link if you are unsure of your browser or machine info), Description, URL or screenshot of affected page, if applicable
- Select "Question" "Incident" "Problem" or "Task" as appropriate from the "Type" dropdown.
- Select "Low" "Normal" "High" or "Urgent" as appropriate from the "Priority" dropdown.
- Please reserve "Urgent" priority for tickets that are emergencies or are particularly time-sensitive.
- If there is a URL related to the request, please enter the page in question in the "URL" field.
- As a general rule, if your request relates to a specific page in the website, please include the URL for our reference.
- If there are files related to the request, please upload them in the "Attachment(s)" field.
- Please use https://www.whatsmybrowser.org/ and share the url the site provides so that our team has details of the machine and browser you are experiencing site issues on.
- Hit "Submit" to submit your ticket to Fastspot Support.
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