Tips & Tricks

How-tos

• How to reset a user’s ZenDesk password?
• How to create a new Zendesk user for my organization?
• How to change the priority level of a ticket?
• How to tell if a ticket is waiting on my reply?
• How to find my Zendesk tickets?
• How to submit a ZenDesk ticket?

Policies

• Support expiration and renewal
• After hours & weekend support